ZNZ HARBOUR POLICY CENTRE

Cancellation & Refund Policy

Last updated: July 14, 2026

1. How to request a change or cancellation

Send your request as early as possible through your customer account, by replying to the official booking communication, or by contacting ZnZ Harbour. Include your booking, order, event or membership reference number. A request is not final until we confirm it.

2. Bookings and activities

Where availability allows, we will try to reschedule a dining, room, boat, game-zone or activity booking. If ZnZ Harbour cancels an accepted booking because the service cannot operate, you may choose a reasonable rebooking, account credit or refund for the affected unused service. Missed bookings or late cancellations may be treated as cancelled where staff, food, venue or activity capacity has already been committed.

3. Events and deposits

Event, birthday, family and corporate bookings follow the accepted quotation and signed event contract. Deposits, third-party décor, specially ordered food and other committed costs may be non-refundable to the extent disclosed in that contract. Any refund or credit will be calculated after confirmed costs and services already provided.

4. Orders, wallet and vouchers

Please report an incorrect, missing or quality concern promptly so our team can review it. Confirmed duplicate payments and services that cannot be provided may qualify for a refund, re-delivery, replacement or account credit after review. Wallet balances, memberships and gift vouchers are handled according to their displayed expiry, balance and usage records.

5. Refund method and timing

Approved refunds are normally returned to the original payment method where practical, or another lawful method agreed with you. Processing time depends on the payment provider and verification needed. ZnZ Harbour may request proof of payment and identification before completing a refund.

Contact

For questions about this policy or your booking, contact ZnZ Harbour at itnaglobal@gmail.com.